All NAHMA-approved credential course instructors are certified by the NAHMA Education and Training Committee. Each instructor must submit a letter stating his/her interest in becoming a NAHMA-certified trainer along with his/her professional resume and references that support his/her expertise in the subject area as well as training experience. Instructor candidates first complete the course for which they have applied to be certified, and then they must pass the instructor’s exam with a score of 90 percent or better. In addition, they must pass the instructor’s practicum with an average score of 4 or higher (on a scale of 1-5). The trainer must annually renew the credential for which they are certified to teach.

Below is a list of NAHMA-certified trainers, including the course he/she teaches and a brief biography.

Laurie Fritz

CPO, FHC Trainer

Laurie Fritz Bio

Laurie Fritz has 20 years of experience in affordable multifamily housing, which includes 15 years of experience in contract administration with the state of Kansas.
Fritz’s major responsibilities include overseeing the Performance-Based Section 8 and Low-Income Housing Tax Credit programs at Kansas Housing Resources Corporation, where she is director of the Asset Management Division.
Her previous housing experience includes managing 314 units of Low-Income Housing Tax Credits.
Fritz is a NAHMA certified trainer of the Certified Professional of Occupancy (CPO) and Fair Housing/Section 504 Compliance (FHC) certifications. She is a graduate of Washburn University of Topeka with a degree in business management.

Tim Herrman

CPO, FHC Trainer

Tim Herrman Bio

Tim Herrman is a regional property manager for the Good Samaritan Society. He oversees 14 HUD and LIHTC properties. Herrman has worked in the affordable housing industry for over 16 years. He is CPO, FHC, CSC and HCCI certified.
Herrman’s previous experience includes managing a 265-unit LIHTC property and a 160-unit LIHTC property. Herrman then spent 11 years working for the Performance-Based Contract Administrator in Kansas.
Herrman has a degree in education and is currently a NAHMA authorized trainer of the Certified Professional of Occupancy and Fair Housing/Section 504 Compliance courses.

Debbie Piltch

CPO, FHC Trainer

Debbie Piltch Bio

Debbie Piltch has a masters’ degree in labor relations and is an attorney with considerable expertise in discrimination law and housing law. Since 1996, she has operated Piltch Associates, Inc., a consulting business that provides technical assistance and training to government and private entities on their rights and responsibilities in relation to civil rights and housing laws.
She has developed a national reputation in the fields of discrimination law and housing law and has been fortunate to work with a number of the leading government and private organizations involved in housing issues. A significant portion of her work for these organizations has focused on designing, developing and implementing training programs on occupancy issues, tax credit compliance and fair housing related topics.
In addition, she has analyzed countless organization’s rules, policies and procedures in an effort to ensure they are in compliance with applicable tax credit, civil rights and housing laws. She has also designed compliance protocols for government and private entities and served as an independent monitor in a discrimination case for a State Attorney General’s office.
In addition, Piltch has served for many years as the director of compliance for Maloney Properties, Inc., which offers comprehensive real estate services and expertise to clients in multiple states.

Mary Ross

CPO, FHC Trainer

Mary Ross Bio

Mary Ross is a nationally recognized expert in property management training, compliance consulting and related areas. Ross and her husband, Mark, founded Ross Business Development (RBD), Inc. in 2001. RBD is a female-owned for-profit company based in Marietta, Ga., a suburb of Atlanta.
Ross provides clients with high-level consultation and advice on how to succeed when managing properties set aside for low-income families. Her specific areas of expertise are:

  • HUD Occupancy and Fair Housing Compliance
  • Use of HUD’s Enterprise Income Verification System (EIV)
  • TRACS Submission and Audits
  • Policy and Procedure Development
  • Management and Occupancy Review Preparation and Response
  • Conversion to PBRA RAD

Ross works closely with contract administrators, software vendors and HUD to help assist owner/agents comply with HUD’s occupancy and system requirements. She is a member in good standing of NCSHA, NAHMA and Leading Age.
RBD offers a variety of services and products including instructor-led training, RBD Online Training Workshops and RBD FASTForms. RBD also offers free resources for industry professionals including RBD FASTFacts and the RBD HUDBlast.

Sheila C. Salmon

FHC Trainer

Sheila C. Salmon Bio

Sheila C. Salmon is a partner with the Washington, D.C., law firm of Coan & Lyons, a firm specializing in the representation of private owners, management agents, nonprofit organizations and public housing agencies throughout the United States in connection with the acquisition, development and management of a variety of real estate, with special emphasis on affordable housing.
Salmon specializes in the areas of fair housing, and other related civil rights laws, such as Section 504 of the Rehabilitation Act of 1973 and The Americans with Disabilities Act.
Salmon has written, or contributed to, several articles on fair housing-related topics, which have appeared in various American Bar Association and other trade association publications. Salmon is a certified trainer for the National Affordable Housing Management Association’s (NAHMA) Fair Housing Course and she teaches seminars on fair housing and other civil rights-related issues. She has also been a guest speaker at meetings for such organizations as The National Leased Housing Association, National Association of Home Builders and NAHMA.
Salmon graduated from American University’s Washington College of Law in 1988. She joined Coan & Lyons in 1990

Heather Staggs

CPO, FHC Trainer

Heather Staggs Bio

Heather Staggs brings knowledge from both sides of the industry. Staggs is a 25-year veteran in the property management industry. She previously managed both the PBCA Contract Administration and LIHTC Program Compliance departments for the Colorado Housing and Finance Authority (CHFA) and prior to that, she was a project manager with the U.S. Department of Housing and Urban Development.
Staggs is an expert in Fair Housing regulations as well as all other affordable housing laws and regulations. Staggs is a past chairperson for the National Affordable Housing Management Association’s Fair Housing Committee.
Staggs has a unique ability to take complex topics and convey them to class participants in a way that is understandable to even the newest property staff. In addition, her hands-on knowledge of applying the rules of the affordable housing industry helps assist management agents and owners across the country stay compliant with not only government agencies, but also with Fair Housing laws.

Gwen Volk

CPO, FHC Trainer

Gwen Volk Bio

Since 1983, Gwen Volk has assisted developers, owners, agents and on-site staff in navigating the complexities and challenges of the many programs that provide housing opportunities for low- and moderate-income families. Her experience includes 15 years as vice president, president and CEO of a Midwest affordable housing management company and 14 years as chief compliance officer for a Dallas-based firm. She as extensive knowledge and experience in LIHTC, bond, HOME, HUD Sections 8, 236, 202/811 PAC and PRAC, and RD program compliance.
Throughout her other pursuits, Volk has provided training in affordable housing in 38 states and is highly effective at teaching and coaching staff at every level. With a background as a high school educator, her teaching skills are well grounded, and she is highly regarded for her ability to create and maintain an interactive and engaging learning environment.
A NAHMA member since 1991, Volk has twice served on its board of directors, has chaired its Education and Training and Fair Housing committees and SHCM Advisory Board, and since 2007, she has participated in developing and maintaining the SHCM exam. Volk is also a 10-year member of IREM’s Federal Housing Advisory Board.
Gwen holds the CPM, NAHP-e, SHCM, HCCP, RAM, CPO and FHC designations, a B.A. in English and an M.S. in Business Organization & Management.

Kathelene (Kathi) Williams

FHC Trainer

Kathelene Williams Bio

Kathelene Williams is a partner in the Law Firm of Williams & Edelstein, P.C., providing defense and preventative representation for the housing industry in all civil rights matters. Williams also is a founding partner of the Fair Housing Institute, Inc., a full-service online training firm whose mission is to provide convenient and affordable fair housing education to the housing industry.
Williams represents housing industry clients throughout the country on fair housing and other civil rights matters. She provides her clients with a unique expertise in the fair housing requirements of senior and federally assisted housing and has contributed to numerous housing industry publications.
In her previous positions, Williams served as a fair housing attorney and as director of the Fair Housing and Equal Opportunity Program for HUD’s Southeast region.
Throughout her career, Williams has participated in the investigation, resolution and litigation of thousands of fair housing cases. In addition to her responsibilities as an attorney, Williams has provided fair housing training to private housing providers, associations and government entities throughout the country for the past 35 years. She was the author of much of the current NAHMA Fair Housing Certification course.
Williams graduated magna cum laude from Ball State University in Muncie, Ind., with degrees in social work and urban planning, and from Indiana University Law School in Indianapolis, where she obtained her law degree and participated in the Law Review and Board of Barristers. She lives in Hilton Head, S.C.

Not Pictured:
Michael Alexander, CPO
Regina Boyd, CPO
D’Anne Brevetti, CPO
Karen D. Burkett, CPO
Karen Crosta, FHC
Sharon Jackman, FHC
Anita Moseman, CPO, FHC
Helena Padellaro, FHC
C. Terry Ross, FHC
Melanie Shapiro, FHC
Larry Sisson, FHC
Sue Streck, FHC